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Billing: Process Explained

You may receive several bills for the services you received. These bills may include charges for:

The hospital or facility fee
The doctor or healthcare professional service fee
Anesthesia fees, if anesthesia is needed to perform a procedure
Radiology and/or pathology professional service fee, if you have X-rays or some types of laboratory work

1 What Happens	1 What you can do to help
1 1 – We submit a claim to your insurance company based on the information provided when you registered. Co-payments are expected at the time of your visit.	1 Provide your most current insurance card and picture ID. Inform us if your personal or insurance information has changed since your last visit. Make sure we have the correct address for you. Know your insurance coverage and benefits. Contact your insurance company before your visit to verify your benefits and coverage requirements.
1 2 – We wait for payment from your insurance company. If payment is not received in a reasonable amount of time (30 days), we may ask for your help.	1 If you do not receive an explanation of benefits from your insurance company within 30 days, please contact them to find out the status of your claim. Your insurance company may ask you to provide more information. If so, please respond quickly, and let us know the information you've provided to the insurance company so we can update your records.
1 3 – After your insurance company has made payment, you will be expected to pay the amount due. If your account becomes past due, you may receive up to three balance due notices and phone calls.	1 When you receive a balance due notice, please pay your bill promptly. If you have questions about these billing statements, please call our Billing Customer Service Office at 1-800-549-3720 from 8 a.m. – 5 p.m., Monday – Friday. Keep your billing statements for your records. The billing statements may be helpful when reviewing the explanation of benefits you receive from your insurance company. If you need itemized copies of your statements, you may request them through your MyHealth account or by calling our Billing Customer Service Office at 1-800-549-3720 from 8 a.m. – 5 p.m., Monday – Friday. If you are unable to pay the balance, please contact us. We can discuss options for payment plans or financial assistance, depending on your circumstances.